nbagi Privacy Policy

1 Introduction and Scope

nbagi is a safe and reliable online casino and betting platform for players in Bangladesh. This Privacy Policy ("Policy") sets out how nbagi collects, processes, stores, and protects the personal information of users of our website, mobile application, and related services (collectively the "Platform").

This Policy applies to all individuals who access, register on, or use any service on the nbagi platform. We take your privacy seriously and are committed to keeping your personal information secure.

By using our platform you acknowledge that you have read this Policy and agree to the manner in which your information is collected and used as described herein. If you do not agree with any part of this Policy, you are requested to refrain from using our platform.

2 Information We Collect

We collect various types of information to operate the nbagi platform properly and to provide you with the best possible service. A detailed description of the information collected is provided below:

2.1 Registration and Identity Information

• Full name, date of birth, and national identity card details
• Email address and mobile number
• Current and permanent address
• Username and password (encrypted)

2.2 Financial and Transaction Information

• bKash, Nagad, Rocket, or Upay account number
• Deposit and withdrawal history and amounts
• Betting and gaming transaction records
• Documents submitted for KYC verification

2.3 Technical and Usage Information

• IP address, browser type and version
• Device type, operating system, and device ID
• Login time, session duration, and usage patterns on the platform
• Information collected through cookies and similar tracking technologies

3 Purpose of Data Collection

nbagi uses your personal information for the following legitimate purposes:

• Account Management: To create, verify, and maintain your nbagi account.
• Identity Verification (KYC): To ensure security and to prevent access by those under 18. The nbagi platform is for users aged 21 and above only.
• Financial Transaction Processing: To complete deposits and withdrawals successfully and to maintain records of financial activity.
• Service Improvement: To analyse user experience and improve the platform's functionality and services.
• Customer Support: To help resolve your issues via live chat, email, or other channels.
• Legal Obligations: To meet the requirements of applicable laws and regulations.
• Security and Fraud Prevention: To detect and prevent fraudulent activity and to maintain the security of the platform.
• Communication and Promotion: Subject to your consent, to send you service-related updates, offers, and promotional information.

4 Data Protection and Security

nbagi applies the highest industry-standard security measures to protect your personal information. The key elements of our security framework are described below:

4.1 Encryption Technology

All your personal and financial information is transmitted using SSL (Secure Sockets Layer) encryption technology. This ensures that all data exchanged between your browser and our servers remains secure and cannot be accessed by third parties.

4.2 Data Storage Security

Stored information is protected with strong encryption. Passwords are never stored in plain text — they are always kept in hashed form. Multi-layered defences are in place to prevent unauthorised access to our servers and databases.

4.3 Access Control

Only those employees whose work requires it are granted access to your information. All employees are required to follow strict confidentiality policies and receive regular training on this matter.

5 Sharing Information with Third Parties

nbagi does not sell or rent your personal information to any third party. However, information may be shared in the following limited circumstances:

• Payment Processors: Payment service providers such as bKash, Nagad, Rocket, and Upay receive only the minimum information necessary to complete financial transactions.
• Game Providers: Game providers such as Pragmatic Play, Evolution Gaming, JILI, PG Soft, and Spribe may receive limited session information for technical reasons.
• Legal Authorities: We may be required to provide information to government or legal authorities pursuant to a court order or applicable law.
• Fraud Prevention Organisations: Necessary information may be shared with specialist organisations that assist in detecting and preventing fraud.
• Business Transfers: If nbagi ever undergoes a merger or acquisition, user information may be transferred to the new owner.

In all cases only the minimum necessary information is shared with third parties, and confidentiality agreements with them remain in force.

6 Cookies and Tracking Technologies

Cookies and similar tracking technologies are used on the nbagi platform to improve your experience and to ensure the platform functions correctly.

6.1 Types of Cookies

• Essential Cookies: Essential for the basic functionality of the platform, such as maintaining login sessions.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To understand usage patterns on the platform, which helps us improve our services.

6.2 Cookie Control

You can accept or reject cookies through your browser settings. Please note, however, that disabling certain essential cookies may affect the functionality of the platform.

7 Data Retention Period

nbagi retains your personal information only for as long as it is needed to fulfil the purpose for which it was collected, or as required to be retained under applicable law.

• Active Accounts: Information is retained for as long as the account remains active.
• Closed Accounts: Financial records and KYC information may be retained for a specified period after account closure due to legal requirements.
• Transaction Records: Financial transaction information is retained for an extended period in accordance with legal and regulatory requirements.
• Technical Logs: Retained for a limited period for cybersecurity purposes.

Once the retention period ends, your information is securely deleted or anonymised.

8 Your Rights

You have the following rights regarding your personal information, which nbagi respects:

• Right of Access: You have the right to know what information we hold about you.
• Right to Rectification: You may request correction of any inaccuracies in your information.
• Right to Erasure: In certain circumstances you may request that your information be deleted.
• Right to Restrict Processing: In some cases you may limit how your information is used.
• Right to Opt Out of Marketing: You may opt out of promotional communications at any time.
• Right to Data Portability: In certain circumstances you have the right to receive your information in a structured, machine-readable format.

To exercise these rights or for more information, please contact us using the contact section below. We will endeavour to respond to your request within 30 working days.

9 Child Protection

The nbagi platform is strictly for users aged 21 and above. We do not knowingly collect any information from minors. Age verification is in place at the time of registration and we conduct identity checks on a regular basis.

If we become aware that information has been collected from a minor, steps will be taken immediately to delete that information and close the relevant account. If you have any information regarding a minor, please contact us.

10 International Data Transfers

Our game providers (Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, etc.) and technical infrastructure may be located in various countries. To deliver effective service, your information may sometimes be transferred outside Bangladesh.

For any such transfer we ensure that applicable data protection standards are maintained and that your information receives an equivalent level of protection. Our agreements with third parties include data protection provisions.

11 Policy Changes and Updates

nbagi may update this privacy policy from time to time. The policy may be revised due to changes in business operations, legal requirements, or technological improvements.

For significant changes we will display a notice on the platform or inform you at your registered email address. You can confirm the latest version by checking the "Last updated" date at the top of the policy.

Continued use of the platform after any changes will be considered as your agreement to the terms of the updated policy. We therefore recommend reviewing this policy on a regular basis.

12 Responsible Gaming and Its Relationship to Data Protection

nbagi takes responsible gaming very seriously. By reviewing your gaming and transaction information we can identify signs of problem gambling and offer assistance where needed. When your information is used for this purpose, it is done for your own protection.

To learn more about responsible gaming, please visit our Responsible Gaming page.